Display Respectful Behaviour Towards Casualty
In all situations it is important that you show respect towards the casualty, this includes keeping their dignity whilst still being able to carry out first aid. Remember that you should always treat the casualty the same way that you would want to be treated.
Culturally aware
Cultural awareness "understands the likely impact of your behaviour and beliefs on health, illness and care". Ensure you obtain permission to examine a casualty or provide treatment. You should always treat the casualty with respect and observe their rights not to be touched or treated.
When offering first aid, it is important to remember that the casualty you are about to assist may live by customs, traditions or values that may be different to your own. Be aware and be sensitive to their specific needs. For example, it would be more appropriate for a female first-aider to attend to the sprained ankle of a female casualty for many cultures. Sometimes it would not be respectful to remove clothing from a casualty who has suffered a burn. In this case leave the clothing and cool the burn underneath by using cool, running water over the clothing.
Following are some simple strategies for talking to a casualty:
- Speak slowly and clearly
- Use short and simple sentences
- Maintain normal volume
- Use different words to express the same idea
- Prioritise and sequence your instructions
- Avoid jargon
- Respond to expressed emotions